The first blog post I ever wrote was a crash course of how to survive in the restaurant business. With having most of my work history being in this industry I felt it would be a good starting point for my first piece that was going to be online. As the semester winds down, I have decided to go back to the restaurant industry to discuss a topic that has an opportunity for examination. Application of open source systems within the restaurant industry. The first blog post, hit on various topics of how to run an efficient restaurant while looking at social cognitive theory by Bandura. After one develops an efficient operating business, it is time to analyze how efficient the business really is operating.
While analyzing operations, one can do a variety of activities. For the sake of this discussion we will look at a fairly new way to measure the performance of a restaurant. The customer is the main driver for how these restaurants stay afloat. Returning customers indicates that the restaurant is doing a good job on a variety of different levels within the business. Online survey systems are ways that companies can evaluate how well they are doing from the eyes of the consumer. These surveys are set in place to evaluate the different aspects of the restaurant.
Every time some pursuit or profession gets computerized, data begins to build up in digital form, and every time the computers holding that data are networked, that data can be traded, rated, and collated. The Open Source pattern, part collaborative creativity, part organizational style, and part manufacturing process, can take hold in these environments when-ever users can read and contribute to the recipes on their own. (Shirky, 2005)
In respect for the topic at hand, this recipe is a recipe for success. This data that is collected is analyzed to determine the both efficiency of the business plus other vital areas within the restaurant. These statistics are shared within the restaurant itself, or in the case of a chain of the same business through the headquarters. This open system of communication will then be interpreted by the leaders of the business to improve on these different categories. These consumers are illustrating what they would like to see during the operation of the restaurant. They are trying to contribute to this recipe of success.
To continue this conversation within the open system, companies will give incentives to complete the online surveys. Whether it be a discount or a gift from the business itself, this reward will continue the conversation. With an active open system communication operating, the leaders of the business can analyze what areas can be addressed for improvement and note on what is being done well within the establishment.
This open system of conversation through technology, does not have to be exclusive for restaurants. Any form of assessment can be linked as an open system. The data that is collected from these different systems can be used to create that recipe of success for business owners.
Shirky, C. (2005). Epilogue: Open Source Outside the Domain of Software and Source. In Perspectives on Free and Open Source Software (pp 483-488). Cambridge, MA: MIT Press.